Trading as "Able Rugby" · Registration No. 2017/325344/07 · Last updated: 19 October 2026
This manual is published in terms of section 51 of the Promotion of Access to Information Act 2 of 2000 ("PAIA"). It explains what records Able Directory (Pty) Ltd holds and how you can request access to them. It is a separate document from, and should be read alongside, our Privacy Policy and Terms & Conditions.
| Company | Able Directory (Pty) Ltd |
|---|---|
| Registration Number | 2017/325344/07 |
| Registered Address | [enable JavaScript to view our address] |
| Information Officer | Stefan Potgieter |
| Contact | [enable JavaScript to view our email address] (alternative: [enable JavaScript to view our email address]) |
Able Directory (Pty) Ltd is a private body as defined in PAIA. This manual is available free of charge from our Information Officer on request, and is published on this page.
This manual describes, in general terms, the categories of records Able Directory holds, and the process for requesting access to a record under PAIA. It does not itself grant access to any record. You must submit a request as described in Section 5 below.
Able Directory holds the following broad categories of records in the ordinary course of operating the Able Rugby platform:
| Category | Examples |
|---|---|
| Company and statutory records | CIPC registration documents, tax records, statutory registers |
| User account records | Names, email addresses, hashed passwords, role/school affiliation, login history |
| School and player records | School profile information; player registries entered by school staff (name, initials, date of birth, playing position) |
| Match and activity records | Fixture data, scores, cards, substitutions, injury notes recorded during matches |
| Billing and subscription records | Subscribing school's billing contact details, subscription/plan history (once paid plans are available) |
| Correspondence | Support emails, complaints, access/correction requests and our responses to them |
| Technical and security records | Server and error logs, IP addresses associated with login activity |
| Internal business records | Contracts with service providers (e.g. hosting, and payment processing once appointed), internal policies |
Most of these records are described in more detail, including the lawful basis for holding them, in our Privacy Policy, Sections 2–3.
The following are freely available on our website and do not require a PAIA request:
A user may also access and correct their own account information directly through the Service, or by contacting our Information Officer. This does not require a formal PAIA request either (see our Privacy Policy, Section 10, "Your rights").
To request access to a record not otherwise available under Section 4, submit a request to our Information Officer:
We will acknowledge your request and respond within the timeframe required by PAIA. A prescribed request fee may apply for records requiring significant search or reproduction effort, in line with the fees prescribed under PAIA regulations; we will inform you of any applicable fee before proceeding.
PAIA permits access to be refused in certain circumstances, including where disclosure would unreasonably disclose another person's personal information, would be protected by legal privilege, or falls within another ground for refusal set out in PAIA Chapter 4 of Part 2. Where we refuse a request, we will explain the ground for refusal and your right to internal review or appeal to the Information Regulator or a court.
Player Data in particular is entered and controlled by the relevant School, with Able Directory acting only as an Operator on the School's instruction (see our Privacy Policy, Section 6). A request concerning a specific learner's record may need to be directed to, or confirmed with, that learner's School.
If you are dissatisfied with our handling of a PAIA request, you may complain to, or apply for relief from, South Africa's Information Regulator:
| Information Regulator (South Africa) |
Website: inforegulator.org.za Email: complaints.IR@justice.gov.za |
|---|
We may update this manual from time to time as the Service or our record-keeping practices change. We will post the updated manual on this page with a new "Last updated" date.
Questions about this manual or a request for access to a record? Contact our Information Officer, Stefan Potgieter, at [enable JavaScript to view our email address] (alternative: [enable JavaScript to view our email address]), or write to us at [enable JavaScript to view our address].